Responsible Officer: Senior Compliance Manager
First Issued: March 2004
Current Version and Issue Date: December 2011
Note: Printed copies of this policy must be verified for currency against the electronic version available on the intranet
This statement sets out the policy of Brookfield Residential Properties for the collection, storage and use of personal information, as contemplated in the Privacy Act 1988.
General information about privacy and the operation of the Privacy Act 1988 can be found at the Australian Federal Privacy Commissioner's website at www.privacy.org.au.
Brookfield Residential Properties is committed to complying with the Privacy Act 1988 and the National Privacy Principles established under the Privacy Act 1988 as amended by the Privacy Amendment (Private Sector) Act 2000.
To enable Brookfield Residential Properties to deliver the best possible service to its clients, customers and security holders, hereinafter referred to as "customers", it is necessary for Brookfield Residential Properties to collect personal information (i.e. information or an opinion that can identify a person) about potential and existing customers. The type of personal information that is collected will be determined by nature of the relationship between Brookfield Residential Properties and its potential or actual customers.
At the time personal information is collected, Brookfield Residential Properties will take reasonable steps to inform its customers about the purpose for which the information is collected, the customers' right to access the information and matters contemplated in the National Privacy Principles regulating collection of personal information.
Brookfield Residential Properties is committed not to use or disclose personal information that it has collected, other than in the manner contemplated within the National Privacy Principles. In particular, Brookfield Residential Properties' policy is not to use or disclose personal information other than for the purpose for which it was collected or any reasonable secondary purpose. It is Brookfield Residential Properties' policy to obtain its customers' consent before it uses information for a purpose or in a manner different to the purpose or manner that was disclosed to its customer.
It is important for Brookfield Residential Properties to maintain contact with its customers and potential customers. That contact may involve the sending of advertising material through the post or by email to existing and potential customers. In these circumstances, it is Brookfield Residential Properties' policy to comply with the stated purpose for which personal information was collected. Brookfield Residential Properties' existing and potential customers will always have the opportunity to decline to receive further marketing material. If Brookfield Residential Properties receives such a request Brookfield Residential Properties will update its records appropriately, within a reasonable time.
It is Brookfield Residential Properties' policy not to sell personal information about existing or potential customers to any organisation.
Brookfield Residential Properties will take reasonable steps to protect personal information that it collects and ensure that the information is accurate. Secure Servers are used to store customer information which are protected in secure environments by passwords and security access IDs. Brookfield Residential Properties employees are required to maintain the confidentiality of any personal information collected.
Brookfield Residential Properties will, if requested to do so, give existing and potential customers copies of the personal information that Brookfield Residential Properties holds about them. Before such information is released, Brookfield Residential Properties will require reasonable proof of identity from the enquiring person. Any requests for copies of personal information should be directed to Brookfield Residential Properties' Privacy Officer.
If any existing or potential customer wishes to update or correct personal information held by Brookfield Residential Properties about them, Brookfield Residential Properties will do so on receipt of a written request addressed to Brookfield Residential Properties' Privacy Officer.
The Privacy Officer
ASX Perpetual Registrars Limited
Locked Bag A14
SYDNEY SOUTH NSW 1235
All communications to Brookfield Residential Properties' Privacy Officer should be addressed to:
Brookfield Residential Properties Privacy Officer:
GPO Box 172
SYDNEY NSW 2000
Tel: 02 9322 2000
Fax: 02 9322 2001
If you feel that we have not adequately dealt with any privacy complaint you have made, you may contact the Office of the Privacy Commissioner (Australia) or The Privacy Commissioner (New Zealand)
Relevant Legislation: Privacy Act (1988)
Cross References to other Policies and Documents:Code of Conduct
Responsible Officer:Paul Kennedy